About The Client

The client is a Software Development company, which operates in 6 different countries. They have a common IT department, which supports all these countries for any hardware and software needs. They use reputed software to manage the IT support.

The Challenge

IT support is not completely using all the features of this service delivery software. They want to replace this with some in-house software, which is built as per their needs and should be license free.

• The Licensing fee of the existing software is too high as per the usage percentage.
• IT team has to make changes in the software as per the business need, which was not possible in the COTS product.
• The current application access needs to be given to all employees explicitly, which was somehow a challenge for IT due to the high volume of joining.
• The current Application does not integrate with In-house systems like HRMs, Project management etc.

To know more about the Solution and its Benefit, please download the case study and connect with us on [email protected]