About the Client
An organization with a growing workforce, facing delays in handling internal queries around policies, leave applications, and approvals. The HR team was overwhelmed with repetitive questions that limited their strategic bandwidth.
The Challenges
The client needed an automated, always-on solution that could reduce HR workload while improving employee satisfaction.
- Handling internal support requests was time-consuming and inefficient.
- HR teams spent hours replying to common questions.
- Employees experienced long wait times.
- Support systems were not scalable.
