About the Client
The client is a progressive healthcare provider seeking to digitally transform patient care through remote healthcare management. They envisioned a unified system where all key stakeholders—patients, paramedics, doctors, and customer care agents—can operate seamlessly under a single application interface.
The Challenges
The client faced several healthcare delivery obstacles:
- Disjointed Stakeholder Access: No unified platform for doctors, paramedics, patients, and support teams to interact efficiently.
- Manual Appointment & Payment Process: Scheduling doctor visits and processing payments lacked automation, creating delays.
- Lack of Remote Diagnostic Capabilities: Patients needed to visit healthcare facilities for even basic health checks and consultations.
