About the Client
The client is a healthcare technology provider committed to delivering telehealth solutions that streamline medical services for both patients and professionals. They identified the need for a robust virtual communication system that reduces patient commute, saves time for healthcare workers, and ensures timely diagnostics and treatment.
The Challenges
The client encountered key challenges that hindered smooth virtual healthcare delivery:
- Lack of Real-Time Medical Interaction: Patients had to rely on static chats or emails, causing delays in diagnosis.
- Manual Medical File Transfer: Users struggled to share diagnostic documents or prescriptions easily and securely.
- Inefficient Communication Tools: Existing tools were not optimized for medical-grade video quality and data privacy compliance.
