A growing enterprise handling multiple internal requests daily — from IT tickets to project requirements — struggled with slow response times and missed follow-ups. Their manual process required switching between communication tools, document repositories, and task management systems, often resulting in delays and inconsistent tracking. 

The Challenges

The client’s sales and operations teams relied on manual outreach and follow-up handling for internal and external requests. This caused delays, skipped follow-ups, and inconsistent communication. The absence of an integrated system for classifying, tracking, and responding to queries led to inefficient workflows and reduced productivity.