The client, a large organization with several departments operating independently, faced challenges in managing workflows efficiently across these departments. They required a centralized application to standardize processes, enhance collaboration, and improve workflow visibility. 

The Challenges

1. Fragmented Workflows: Each department operated on separate systems, leading to inefficiencies and delays in inter-departmental collaboration. 
2. Limited Workflow Visibility: Managers lacked a unified view of task progress across departments, resulting in poor decision-making. 
3. Manual Processes: Many processes relied on manual interventions, increasing the risk of errors and slowing down operations.